Accessibility Statement
We are committed to making our digital content more accessible and inclusive for as many people as possible. This accessibility statement explains the measures we take to support users with different needs, including people who rely on assistive technologies, alternative input methods, or customised browsing settings. Our aim is to provide a clear, usable experience that is easy to navigate, understand, and interact with.
Our accessibility approach is aligned with the WCAG 2.1 AA standard. This means we work to support perceivable, operable, understandable, and robust content across the site. In practical terms, this includes maintaining strong colour contrast, using clear headings, providing descriptive structure, and ensuring that important information is presented in a way that can be accessed by a wide range of users. We regularly review the digital experience to identify barriers and improve usability.
We also aim to support users of assistive technology, including screen readers and other text-to-speech tools. Content is designed to be readable in a logical order, with semantic structure that helps screen-reader software interpret pages accurately. Where possible, images and non-text elements are given meaningful alternatives so that users who cannot see the content still receive the same essential information. We continue to refine the accessibility of our content so it remains useful for more people.
Keyboard navigation is an important part of our accessibility work. Users should be able to move through pages using only a keyboard, including links, buttons, menus, and form fields. Focus indicators are intended to remain visible so users can see where they are on the page. We strive to avoid interactions that require a mouse, touch gesture, or drag action alone, because these can create unnecessary barriers for people with motor or mobility limitations.
In addition to keyboard support, we pay attention to readable language, clear layout, and predictable page behaviour. We try to avoid unexpected changes of context and ensure that interactive elements behave consistently. This helps people using screen magnifiers, speech input, switch devices, or custom browser settings. Our goal is to offer an accessible area of the site that is practical, straightforward, and dependable for everyday use.
We also recognise that accessibility is not a one-time task. As content, design, and features evolve, we continue to assess whether new additions meet accessibility expectations. This includes reviewing headings, labels, navigation patterns, and link text to make sure they remain clear and meaningful. When issues are discovered, we work to address them as part of our ongoing improvement process.
We understand that some users may need specific support or adjustments to access content more comfortably. If you encounter an accessibility barrier, or if you need information in an alternative format, you can contact us with your accessibility request. We will review the request and aim to respond in a reasonable timeframe. Requests may include help with reading content, navigating pages, or accessing information in a more suitable format.
To help improve accessibility, we encourage users to describe the issue as clearly as possible, including the page or feature involved and the type of assistive technology being used if relevant. This makes it easier for us to investigate the matter and provide a helpful response. We treat accessibility requests as a priority because inclusive access is central to the experience we want to provide.
Our pages are also structured to support clarity and navigation. Headings are used in a meaningful order, lists are used where appropriate, and emphasis is applied only when it improves comprehension. For example, important notices are highlighted carefully, while supporting details remain easy to scan. We also use underlined text sparingly so it does not confuse users who may associate underlining with links.
Accessibility is most effective when it is built into the content from the start. That is why we focus on inclusive design choices such as readable typography, flexible layouts, and consistent interaction patterns. These measures help people with visual, cognitive, or physical access needs, and they also improve usability for everyone. In many cases, inclusive design benefits users who are browsing in low-light environments, on smaller screens, or with unstable connections.
We continue to assess the accessibility of new and updated content against recognised best practices. This includes checking whether text alternatives are meaningful, whether controls can be operated with a keyboard, and whether the page structure supports screen-reader users. Where improvements are needed, we aim to make them part of our ongoing development and content review process rather than treating them as isolated fixes.
If you need to make an accessibility request, ask for a format adjustment, or report an issue that affects your ability to use the site, please contact the relevant support channel for accessibility matters through the organisation’s standard contact route. We do not publish personal contact details here, but accessibility-related requests are welcomed and reviewed with care. We appreciate the opportunity to improve and remain committed to a more accessible online experience.
Our accessibility statement may be updated as we improve our digital services and respond to user needs, policy changes, or technical updates. We recommend reviewing this statement periodically so you can stay informed about our current accessibility commitments. Continued improvement is an important part of our approach, and we value every step that makes the experience easier to use for more people.
Accessibility Support
If you need assistance using this page or have difficulty accessing any part of the content, we encourage you to make an accessibility request through the appropriate support process. We will consider requests related to screen-reader support, keyboard navigation, text readability, or other access needs. Our aim is to provide a respectful and practical response that helps remove barriers where possible.
Our Accessibility Approach
We work to maintain a page experience that reflects WCAG 2.1 AA compliance principles, supports screen-reader compatibility, and allows keyboard-only navigation. By focusing on structure, clarity, and predictable interaction, we aim to create a more inclusive digital environment. Accessibility is an ongoing commitment, and we continue to improve where we can.
